IMH experience problems with these boxes are usually down to:
Incorrect fluid levels (because people find the full procedure hard to follow, or simply fail to follow it for some other reason)
Incorrect engine operation (Engine output influences the way the box changes)
Failure of the transmission's speed and temp sensor.
Never seen one engage 2 gears before but I've not stripped on down before and haven't done that much with them other than change and maintain good ones.
Be sure to keep us posted- and post pics!