My entire ordeal with them has been a total nightmare. I ordered a flywheel and clutch kit from them on June 30th. There was no indication on their webpage that any of these parts were out of stock, so I assumed that they were in stock.

Big mistake, as it turns out.

The flywheel and several pieces from the clutch kit were backordered. No big deal, I thought. I can wait a week or so before getting my car back on the road (throwout bearing failed).

1 week turned into 3 weeks. The flywheel finally came in from the manufacturer on the 23rd of July. I called and the person I spoke to said everything was in and I should have my stuff by the 24th or the 25th.

Nothing arrived, so I call back on the 26th to hear that the pressure plate has been on back order and should have arrived on the 13th of July. They had no idea where it was or what happened. That means that in 2 weeks they never bothered to call the manufacturer or figure out what the hell was going on. 2 weeks more that I can't drive my car and have to depend on the generosity of my roommate for transportation.

I'm absolutely livid. It took all the effort in the world not to reach through the phone line and choke the customer service rep I spoke with to death. I can't believe this.

If they don't absolutely bend over backwards to get me my parts by tomorrow I'm just going to cancel and order the parts from BMA, LIKE I SHOULD HAVE DONE IN THE FIRST DAMN PLACE.