Don,
Under the back seat area is where the alarm and stuff is located. If I was you I would just disconnect it from the battery untill you find someone with common sence to tract the problem.
Nothing like having a new car and be unable to use it comfortably.
Disconnect it unless you live in an area that you feel you need an alarm, in that case I fell you would be served much better by an indipendant alarm/stereo shop as long as you provide the documentation you printed out from the PDF.
Oh by the way Welcome to the Club.
I dont have an alarm on my car so I moved about 70 miles out of the city.
95 E34 530I V2.37
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Those who make peaceful revolution impossible will make violent revolution inevitable.
John F. Kennedy