What you describe is the normal behavior when ...
glove box is locked. I know, because my baby girl has broken it twice because she pull it hard thinking that the operation is after the resistance free travel of the handle. When it is unlocked, the key hole is in the horizontal position and there is no resistance free travel.
If you have the key lock damaged and can not get it to the horizontal position, or if it is broken and even at horizontal position is behaving like if locked, then you may pull hard and break part # 2 in the picture. It breaks at the hinges, (I have glued it twice and still working fine).
Picture
Once it is broken and removed, you just have to push down the lever, the one coming from the right side, below the center line of the mechanism.
If you would have ever disassemble the lock before, you would know about the lever, so playing around with a thin hook, might let you to pull down the lever without removing the part # 2.
If you are not in a hurry, tonight, I can remove part #2 in mine and take a picture for you.
Javier
Careful there! The latches protrude out the sides, not the top.
Think of it as a cylinder on the door that goes into the keeper on the dash. The two catches go out the sides of the cylinder.
Quote:
Originally Posted by E34inFlorida
Any tips for using the butter knife to open it? Im guessing the lock mechanism is verticle locking up into the dash?
JP